Ordering Information

CUSTOM SHOP ORDERS -

Allow 6 months from our confirmation of your order until your instrument is ready to ship. Production time of a hand made instrument is dependent on several factors such as how the woods settle under tension and how long the nitro takes to cure sufficiently to polish out.

'AVAILABLE NOW' ORDERS -

Will ship within 5 business days.

SHIPPING -

All orders are insured for their full value, and shipped via reputable companies such as UPS, FedEx or DHL.

OVERSEAS ORDERS -

Please get in touch to discuss your order. You will be liable for any import duties.

RETURNS / WARRANTY -

We will supply photos and videos of your instrument before shipping to ensure that everything is playing correctly and fault free. You should inspect your guitar on arrival and let us know immediately if anything doesn't seem right. We are not liable for any damage done after the instrument is in your hands, and would recommend a setup by a professional guitar tech once your new instrument has settled and been played in.

Our instruments are hand made and hand finished by two humans, and as such slight imperfections are part of their character. We embrace the organic qualities of vintage nitro and hand carved, distinctive wood stock. Please do not order expecting a factory finished poly guitar!

Unless you specify otherwise all guitars will be set up with an action of 1.85mm - 1.35mm at the 12th fret.